DETAIL KOLEKSI

Pengaruh Emotional Labor Terhadap Job Satisfaction Yang Di Mediasi Oleh Perceived Organizational Support Pada Karyawan Hotel Amaris, Jakarta Selatan


Oleh : Reza Anggraini

Info Katalog

Nomor Panggil : 2016_TA_MJ_022111023

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2016

Pembimbing 1 : Lucy Warsindah

Subyek : Emotional Labor;Quality audit - Integrity

Kata Kunci : emotional labor, perceived organizational supports (pos), job satisfaction.


File Repositori
No. Nama File Ukuran (KB) Status
1. 2016_TA_MJ_022111023_Halaman-Judul.pdf 1687.64
2. 2016_TA_MJ_022111023_Bab1.pdf 751.81
3. 2016_TA_MJ_022111023_Bab-2.pdf 881.16
4. 2016_TA_MJ_022111023_Bab-3.pdf 1001.1
5. 2016_TA_MJ_022111023_Bab-4.pdf 1005.54
6. 2016_TA_MJ_022111023_Bab-5.pdf 525.95
7. 2016_TA_MJ_022111023_Daftar-Pustaka.pdf 668.47
8. 2016_TA_MJ_022111023_Lampiran.pdf 2269.86

P Penelitian ini bertujuan untuk menganalis pengaruh emotional labor terhadap job satisfaction yang dimediasi oleh perceived organizational supports (POS) pada karyawan Hotel Amaris, Jakarta Selatan. Metode penelitian yang digunakan adalah metode deskriptif kualitatif melalui pengujian hipotesis, suatu metode untuk menguji pengaruh diantara variabel penelitian dengan menggunakan langkah-langkah matematis atau statistik. Penelitian dirancang dengan menggunakan kuesioner yang didistribusikan kepada 117 karyawan Hotel Amaris, Jakarta Selatan. Teknik analisis data yang digunakan adalah teknik analisis regresi sederhana dengan variabel moderasi. Hasil penelitian menunjukkan bahwa emotional labor berpengaruh signifikan terhadap job satisfaction dan perceived organizational supports (POS), perceived organizational supports (POS) berpengaruh signifikan terhadap job satisfaction dan terdapat pengaruh emotional labor terhadap job satisfaction pada saat karyawan dapat dimoderasi oleh POS.

T This study aims to analyze the influence of emotional labor on Job satisfaction mediated by perceived organizational supports (POS) on Employee of Hotel Amaris, South Jakarta. The research method used is Qualitative descriptive method through hypothesis testing, a method to test Influence among research variables by using steps Mathematical or statistical. The study was designed using a questionnaire Distributed to 117 employees of Hotel Amaris, South Jakarta. Analytical technique The data used is simple regression analysis technique with variable Moderation. The results showed that emotional labor had significant effect Against job satisfaction and perceived organizational supports (POS), perceived Organizational supports (POS) have a significant effect on job satisfaction and There is influence of emotional labor to job satisfaction at employee Can be moderated by POS.

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