DETAIL KOLEKSI

Anteseden Dan Konsekuensi Customers Satisfaction Di Rumah Sakit Tipe B Di Daerah Jakarta Barat


Oleh : Farizal Maulana

Info Katalog

File Jurnal : 00000000000000096636.pdf

Nomor Panggil : 2019_TA_MJ_022142004

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2019

Pembimbing 1 : Robert Kristaung

Subyek : Customer satisfaction variable;Marketing management - Quality of infrastructure

Kata Kunci : quality of object, quality of process, quality of interaction, quality of atmosphere, customers’ s


File Repositori
No. Nama File Ukuran (KB) Status
1. 2019_TA_MJ_022142004_Halaman-Judul.pdf 1051.72
2. 2019_TA_MJ_022142004_Bab-1.pdf 693.03
3. 2019_TA_MJ_022142004_Bab-2.pdf 909.02
4. 2019_TA_MJ_022142004_Bab-3.pdf 1168.49
5. 2019_TA_MJ_022142004_Bab-4.pdf 988.5
6. 2019_TA_MJ_022142004_Bab-5.pdf 615.18
7. 2019_TA_MJ_022142004_Daftar-Pustaka.pdf 659.75
8. 2019_TA_MJ_022142004_Lampiran.pdf 4343.4

P Penelitian ini bertujuan untuk menguji dan menganalisis atenseden dan konsekuensi customers satisfaction. Sampel yang digunakan dalam penelitian ini berjumlah 200 responden dan dikumpulkan dengan metode purposive sampling. Pengujian dilakukan dengan metode SEM (Structural Equation Model).. Hasil dari penelitian ini adalah (1) quality of object berpengaruh positif terhadap customers’ satisfaction, (2) quality of process berpengaruh positif terhadap customers’ satisfaction, (3) quality of interaction berpengaruh positif terhadap customers’ satisfaction (4) quality of atmosphere tidak berpengaruh positif terhadap customers’ satisfaction (5) quality of infrastructure berpengaruh positif terhadap customers’ satisfaction, (6) customers’ satisfaction berpengaruh positif terhadap customers’ loyalty

T The objective of this study is to examine and analyze atensedent and consequences customers satisfaction.. The samples being used in this study is 200 respondents. The data collection method being used by this study is purposive sampling. The testing is conducted by SEM (Structural Equation Model).method. The findings of this study are: (1) quality of object has positive effect toward customers’ satisfaction, (2) quality of process has positive effect toward customers’ satisfaction, (3) quality of interaction has positive effect towardcustomers’ satisfaction (4) quality of atmosphere has no positive effect toward customers’ satisfaction (5) quality of infrastructure has positive effect toward customers’ satisfaction, (6) customers’ satisfaction has positive effect toward customers’ loyalty

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