DETAIL KOLEKSI

Antecedent behavioral intent pada mobile banking


Oleh : Bayu Aji Pratama

Info Katalog

File Jurnal : 00000000000000016570.pdf

Nomor Panggil : 2019_TA_MJ_022151005

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2019

Pembimbing 1 : Willy Arafah

Subyek : Consumer behavior;Banks and banking - Mobile.

Kata Kunci : perceived usefulness, perceived ease of use, perceived credibility, perceived risk, structural assur


File Repositori
No. Nama File Ukuran (KB) Status
1. 2019_TA_MJ_022151005_Halaman-Judul.pdf 1105.56
2. 2019_TA_MJ_022151005_Bab-1.pdf 536.52
3. 2019_TA_MJ_022151005_Bab-2.pdf 583.22
4. 2019_TA_MJ_022151005_Bab-3.pdf 956.31
5. 2019_TA_MJ_022151005_Bab-4.pdf 767.66
6. 2019_TA_MJ_022151005_Bab-5.pdf 492.66
7. 2019_TA_MJ_022151005_Daftar-Pustaka.pdf 597.68
8. 2019_TA_MJ_022151005_Lampiran.pdf 2087.59

P Penelitian ini bertujuan menguji dan menganalisis pengaruh PerceivedUsefulness, Perceived Ease of Use, Perceived Credibility, Perceived Risk, StructuralAssurance, dan User Satisfaction terhadap Behavioral Intention pada applikasiMobile Banking. Penelitian ini menggunakan sampel berjumlah 260 responden yangpernah menggunakan applikasi mobile banking. Analisis data dilakukan denganmenggunakan analisis Structural Equation Model (SEM). Hasil dari penelitian iniadalah (1) Perceived Usefulness memiliki pengaruh positif terhadap UserSatisfaction, (2) Perceived Ease of Use memiliki pengaruh positif terhadap UserSatisfaction, (3) Perceived Credibility tidak memiliki pengaruh terhadap UserSatisfaction, (4) Perceived Risk memiliki pengaruh positif terhadap UserSatisfaction, (5) Structural Assurance memiliki pengaruh positif terhadap UserSatisfaction, (6) User Satisfaction tidak memiliki pengaruh positif terhadap UserSatisfaction.

T This study aims to examine and analyze the influence of Perceived Usefulness,Perceived Ease of Use, Perceived Credibility, Perceived Risk, Structural Assurance,and User Satisfaction on Behavioral Intention in Mobile Banking application. Thisstudy used a sample of 260 respondents who had once used the mobile bankingapplication. The data is analyzed by using the Structural Equation Model (SEM)method. The results of this study are (1) Perceived Usefulness has an positiveinfluence on User Satisfaction, (2) Perceived Ease of Use has an positive influenceon User Satisfaction, (3) Perceived Credibility has no effect on User Satisfaction, (4)Perceived Risk has an positive influence on User Satisfaction, (5) StructuralAssurance has an positive influence on User Satisfaction, (6) User Satisfaction hasno effect on Behavioral Intention.

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