DETAIL KOLEKSI

Anteseden e-satisfaction pada pengguna internet banking dan mobile banking


Oleh : Eka Oktavia Wahyuni

Info Katalog

Nomor Panggil : 2017_TA_MJ_022132018

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2017

Pembimbing 1 : Ina Oktaviana Matusin

Subyek : Service quality of self service technology;Financial Accounting

Kata Kunci : technology readiness, service quality of self service technology, perceived value, e-satisfaction


File Repositori
No. Nama File Ukuran (KB) Status
1. 2017_TA_MJ_022132018_Halaman-Judul.pdf 783.3
2. 2017_TA_MJ_022132018_Bab-1.pdf 578.69
3. 2017_TA_MJ_022132018_Bab-2.pdf 750.15
4. 2017_TA_MJ_022132018_Bab-3.pdf 696.25
5. 2017_TA_MJ_022132018_Bab-4.pdf 704.22
6. 2017_TA_MJ_022132018_Bab-5.pdf 523.62
7. 2017_TA_MJ_022132018_Daftar-Pustaka.pdf 611.18
8. 2017_TA_MJ_022132018_Lampiran.pdf 1267.6

P Penelitian ini bertujuan untuk menganalisis bagaimana pengaruh daritechnology readiness terhadap service quality of self service technology. dan jugabagaimana pengaruh dari service quality of self service technology. terhadap esatisfactionmelalui perceived value. Penelitian ini merupakan pengujian hipotesis.Sampel dari penelitian ini merupakan penggunaan dari internet dan mobile bankingdimana teknik sampel yang digunakan adalah purposive sampling. Metode analisisdata yang digunakan adalah Structural Equation Modelling. Hasil dari penelitianmenunjukan tidak terdapat pengaruh dari technology readiness terhadap servicequality of self service technology. Hasil penelitian juga menunjukan terdapatpengaruh dari service quality of self service technology. terhadap perceived value dane-satisfaction, serta terdapat pengaruh dari perceived value terhadap e-satisfaction.Hasil pengujian mediasi juga membuktikan perceived value dapat memediasipengaruh dari service quality of self service technology terhadap e-satisfaction.

T This study aims to analyze how the influence of technology readiness toservice quality of self service technology and also how the influence of servicequality of self service technology on e-satisfaction through perceived value. Thisresearch is hypothesis testing. The sample of this research is the user of internet andmobile banking where the sample technique used is purposive sampling. Dataanalysis method used is Structural Equation Modeling. The result of the researchshows that there is no influence from technology readiness to service quality of selfservice technology. The result of research also shows that there is influence fromservice quality of self service technology to perceived value and e-satisfaction, andthere is influence from perceived value to e-satisfaction. The result of mediationtesting also proves that perceived value can mediate the influence of service qualityof self service technology on e-satisfaction

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