C Customs and excise major servicing office type a tanjung priok is the customs and excise service office with the largest number of employees under the ministry of finance. therefore, human resource management and the fulfillment of employee rights need to be prioritized. one aspect of fulfilling employee rights is related to periodic salary increases (kgb), which are salary increments granted to civil servants (pns) who have met their requirements and are given every two years. these periodic salary increases (kgb) are processed using an application called hris kemenkeu. several obstacles can affect the flow of this periodic salary increase procedure, including limited data access to the application, a system that still uses semi-automatic methods, delayed submission of periodic salary increase requests, and complaints of discrepancies in employee salary increases. this paper reviews the obstacles in the employee payroll process at the customs and excise major servicing office type a tanjung priok as well as the solutions to overcome these obstacles.