DETAIL KOLEKSI

Pengaruh brand trust, brand loyalty e-wom dan mediasi brand image terhadap repurchase intention.


Oleh : Ardilla Rahmanda Febriansyah

Info Katalog

Pembimbing 3 : Ardilla Rahmanda Febriansyah

Subyek : Brand loyalty;Word-of-mouth advertising - electronic;Branding (Marketing)

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2025

Pembimbing 1 : Yolanda Masnita Siagian

Kata Kunci : electric vehicle, marketing, brand trust, brand loyalty, E – WOM, brand image, repurchase intenti

Status Posting : Published

Status : Lengkap


File Repositori
No. Nama File Hal. Link
1. 2025_TS_MMJ_122012101051_Halaman-Judul.pdf 15
2. 2025_TS_MMJ_122012101051_Surat-Pernyataan-Revisi-Terakhir.pdf 1
3. 2025_TS_MMJ_122012101051_Surat-Hasil-Similaritas.pdf 1
4. 2025_TS_MMJ_122012101051_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf 1
5. 2025_TS_MMJ_122012101051_Lembar-Pengesahan.pdf 4
6. 2025_TS_MMJ_122012101051_Pernyataan-Orisinalitas.pdf 1
7. 2025_TS_MMJ_122012101051_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf
8. 2025_TS_MMJ_122012101051_Bab-1.pdf 13
9. 2025_TS_MMJ_122012101051_Bab-2.pdf 23
10. 2025_TS_MMJ_122012101051_Bab-3.pdf 24
11. 2025_TS_MMJ_122012101051_Bab-4.pdf 16
12. 2025_TS_MMJ_122012101051_Bab-5.pdf 5
13. 2025_TS_MMJ_122012101051_Daftar-Pustaka.pdf 12
14. 2025_TS_MMJ_122012101051_Lampiran.pdf

P Penelitian ini bertujuan untuk menganalisis pengaruh Brand Trust, Brand Loyality,E - WOM dan Mediasi Brand Image Terhadap Repurchase Intention. Penelitianmenggunakan pendekatan kuantitatif dengan teknik purposive sampling danmelibatkan 175 responden. Pria 160 orang, Wanita 15 orang yang pernahmelakukan pembelian mobil Listrik minimal 1 kali dalam waktu lebih dari 1 Tahun.Data dikumpulkan melalui kuesioner online yang dirancang berdasarkan skalaLikert, kemudian dianalisis menggunakan metode Structural Equation Modeling(SEM). Hasil penelitian menunjukkan bahwa brand image positif mempengaruhibrand trust dan brand loyalty, begitu pula brand trust positif mempengaruhi eWOM dan brand loyalty, brand loyalty positif mempengaruhi e-WOM, dan eWOM positif mempengaruhi repurchase intention, serta brand image positifmemediasi e-WOM dan repurchase intention. Adapun kriteria pengambilankeputusan uji hipotesis adalahHo ditolak atau didukung apabila nilai p-value ≤ 0,05 dan Ho diterima atauhipotesis tidak didukung apabila nilai p-value > α 0,05. Hasil penelitian inimenunjukkan bahwa pengaruh e-WOM yang sangat signifikan mempengaruhirepurchase intention, diikuti pengaruh brand image terhadap brand trust. Penelitianini dapat memberikan masukan kepada para pengambil kebijakan dalamperusahaan, khususnya untuk meningkatkan repurchase intention dari kendaraanListrik. pengguna telah merasakan kenyamanan, keamanan, percaya dan yakindengan keandalan yang ada pada mobil listrik. Hal inilah yang mendorongkonsumen yang telah merasakan keunikan keunggulan dari mobil listrik lebih sukamembeli merek tertentu meskipun harganya lebih tinggi dan tidak beralih ke darimerek lain, bahkan jika ada kebutuhan lagi tetap menjadikan merek tesebut sebagaipilihan utama.

T This study aims to analyze the influence of brand trust, brand loyalty, e-wom,and the mediation role of brand image on repurchase intention. the researchemploys a quantitative approach using purposive sampling techniques and involves175 respondents—160 males and 15 females—who have purchased an electric carat least once more than a year ago. data was collected through an onlinequestionnaire designed using a likert scale and analyzed using the structuralequation modeling (sem) method. the results of the study indicate that a positivebrand image influences brand trust and brand loyalty; similarly, brand trustpositively influences e-wom and brand loyalty. brand loyalty positively affects ewom, and e-wom significantly influences repurchase intention. additionally,brand image positively mediates the relationship between e-wom and repurchaseintention. the hypothesis testing decision criterion is: ho is rejected or supportedif the p-value ≤ 0.05, and ho is accepted or the hypothesis is not supported if the pvalue > α 0.05.the findings show that e-wom has a very significant influence on repurchaseintention, followed by the influence of brand image on brand trust. this researchcan provide insights for policymakers in companies, particularly to enhance therepurchase intention of electric vehicles. users have experienced the comfort,safety, trust, and reliability of electric cars. these factors encourage consumerswho have felt the unique advantages of electric vehicles to prefer a particularbrand—even if it is more expensive—and not switch to other brands. in fact, whenthey need to make another purchase, they still choose the same brand as theirprimary option.

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