Analisis pengaruh literasi pajak, efektivitas pelatihan sistem perpajakan, dan kualitas pelayanan kpp terhadap kepatuhan wajib pajak umkm dengan coretax sebagai variabel moderasi
Subyek : Taxpayer compliance;Taxation - Training
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2026
Pembimbing 1 : Sekar Mayangsari
Kata Kunci : tax literacy, taxation system training, tax office service quality, coretax, MSME taxpayer complian
Status Posting : Published
Status : Lengkap
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2026_TS_MAK_123012401005_Halaman-Judul.pdf | 11 | |
| 2. | 2026_TS_MAK_123012401005_Surat-Pernyataan-Revisi-Terakhir.pdf | 1 | |
| 3. | 2026_TS_MAK_123012401005_Surat-Hasil-Similaritas.pdf | 1 | |
| 4. | 2026_TS_MAK_123012401005_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
| 5. | 2026_TS_MAK_123012401005_Lembar-Pengesahan.pdf | 4 | |
| 6. | 2026_TS_MAK_123012401005_Pernyataan-Orisinalitas.pdf | 1 | |
| 7. | 2026_TS_MAK_123012401005_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | 1 | |
| 8. | 2026_TS_MAK_123012401005_Bab-1.pdf | 22 | |
| 9. | 2026_TS_MAK_123012401005_Bab-2.pdf | 35 |
|
| 10. | 2026_TS_MAK_123012401005_Bab-3.pdf | 15 |
|
| 11. | 2026_TS_MAK_123012401005_Bab-4.pdf | 42 |
|
| 12. | 2026_TS_MAK_123012401005_Bab-5.pdf | 4 | |
| 13. | 2026_TS_MAK_123012401005_Daftar-Pustaka.pdf | 7 | |
| 14. | 2026_TS_MAK_123012401005_Lampiran.pdf | 46 |
|
P Penelitian ini bertujuan untuk menganalisis pengaruh literasi pajak, efektivitaspelatihan sistem perpajakan, dan kualitas pelayanan kantor pelayanan pajak (kpp)terhadap kepatuhan wajib pajak usaha mikro, kecil, dan menengah (umkm),serta menguji peran coretax sebagai variabel moderasi dalam hubungan tersebut.penelitian ini dilandasi oleh teori atribusi yang menjelaskan bahwa perilakukepatuhan wajib pajak dipengaruhi oleh faktor internal dan eksternal. metodologipenelitian yang digunakan adalah pendekatan kuantitatif dengan teknik survei. dataprimer dikumpulkan melalui penyebaran kuesioner kepada wajib pajak umkmyang terdaftar pada kpp terkait. analisis data dilakukan menggunakan metodestructural equation modeling (sem) berbasis partial least square (pls).hasil penelitian menunjukkan bahwa literasi pajak, efektivitas pelatihan sistemperpajakan, dan kualitas pelayanan kpp berpengaruh terhadap kepatuhan wajib pajak umkm. temuan ini mengindikasikan bahwa peningkatan pengetahuan,dukungan pelatihan, serta pelayanan yang berkualitas mampu mendorong kepatuhan wajib pajak secara berkelanjutan. namun demikian, hasil pengujian moderasimenunjukkan bahwa coretax belum mampu memoderasi secara signifikanpengaruh literasi pajak, efektivitas pelatihan sistem perpajakan, dan kualitas pelayanan kpp terhadap kepatuhan wajib pajak umkm.simpulan penelitian ini menegaskan bahwa faktor internal dan eksternal tetap menjadi penentu utama kepatuhan wajib pajak umkm, sementara peran sistem digitalperpajakan masih memerlukan penguatan. implikasi penelitian ini diharapkan dapatmenjadi masukan bagi direktorat jenderal pajak untuk meningkatkan literasi pajak,efektivitas pelatihan, kualitas pelayanan, serta optimalisasi implementasi coretaxmelalui sosialisasi dan pendampingan yang lebih intensif.
T This study aims to analyze the effect of tax literacy, the effectiveness of taxationsystem training, and the quality of tax office (kpp) services on the tax complianceof micro, small, and medium enterprises (msmes), as well as to examine the roleof coretax as a moderating variable in these relationships. this research isgrounded in attribution theory, which explains that taxpayer compliance behavioris influenced by both internal and external factors. the research employs a quantitative approach using a survey method. primary data were collected through questionnaires distributed to msme taxpayers registered at the relevant tax office.data analysis was conducted using the structural equation modeling (sem)method based on partial least squares (pls).the results of the study indicate that tax literacy, the effectiveness of taxation systemtraining, and the quality of tax office services have an effect on msme taxpayercompliance. these findings suggest that improving taxpayers’ knowledge, providingeffective training, and delivering high-quality services are able to encourage sustainable taxpayer compliance. however, the moderating test results show thatcoretax has not been able to significantly moderate the relationship between taxliteracy, the effectiveness of taxation system training, and the quality of tax officeservices on msme taxpayer compliance.the conclusion of this study emphasizes that internal and external factors remainthe main determinants of msme taxpayer compliance, while the role of digital taxation systems still requires further strengthening. the implications of this study areexpected to provide input for the directorate general of taxes to enhance tax literacy, improve the effectiveness of training programs, increase service quality, andoptimize the implementation of coretax through more intensive socialization andassistance.