Pengaruh brand experience terhadap customer perceived value dan customer satisfaction serta dampaknya terhadap revisit intention
Pembimbing 3 : Yodi Adiyoso
Subyek : Customer satisfaction;Brand - Experience
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2025
Pembimbing 1 : Willy Arafah
Pembimbing 2 : Renny Risqiani
Kata Kunci : brand experience, perceived value , customer satisfaction , revisit intention
Status Posting : Published
Status : Lengkap
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2025_TS_MMJ_122012101095_Halaman-Judul.pdf | 11 | |
| 2. | 2025_TS_MMJ_122012101095_Surat-Pernyataan-Revisi-Terakhir.pdf | 1 | |
| 3. | 2025_TS_MMJ_122012101095_Surat-Hasil-Similaritas.pdf | 1 | |
| 4. | 2025_TS_MMJ_122012101095_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
| 5. | 2025_TS_MMJ_122012101095_Lembar-Pengesahan.pdf | ||
| 6. | 2025_TS_MMJ_122012101095_Pernyataan-Orisinalitas.pdf | 1 | |
| 7. | 2025_TS_MMJ_122012101095_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | 1 | |
| 8. | 2025_TS_MMJ_122012101095_Bab-1.pdf | 14 | |
| 9. | 2025_TS_MMJ_122012101095_Bab-2.pdf | 27 |
|
| 10. | 2025_TS_MMJ_122012101095_Bab-3.pdf | 13 |
|
| 11. | 2025_TS_MMJ_122012101095_Bab-4.pdf | 20 |
|
| 12. | 2025_TS_MMJ_122012101095_Bab-5.pdf | 7 | |
| 13. | 2025_TS_MMJ_122012101095_Daftar-Pustaka.pdf | 3 | |
| 14. | 2025_TS_MMJ_122012101095_Lampiran.pdf | 5 |
|
P Penelitian ini bertujuan untuk menganalisis pengaruh brand experience terhadap revisit intention, dengan customer perceived value dan customer satisfaction dalam konteks industri restoran padang modern. penelitian ini menggunakan pendekatan kuantitatif dengan desain kausal untuk menganalisis hubungan sebab-akibat antar variabel. populasi penelitian adalah konsumen restoran di wilayah tertentu, dengan sampel yang dipilih secara purposive. data dikumpulkan melalui kuesioner berbasis skala likert dan dianalisis menggunakan metode structural equation modeling (sem) dengan pendekatan partial least square (pls). hasil menunjukkan bahwa sensory experience berpengaruh positif signifikan terhadap customer satisfaction, sementara affective experience dan intellectual experience tidak berpengaruh signifikan. customer satisfaction memiliki pengaruh kuat terhadap revisit intention, sedangkan perceived value tidak berpengaruh langsung secara signifikan. temuan ini memberikan wawasan bagi pelaku industri restoran dalam merancang strategi pengalaman pelanggan untuk meningkatkan loyalitas dan retensi pelanggan.
T This study aims to examine the influence of brand experience on revisit intention, with customer perceived value and customer satisfaction as mediating variables, within the restaurant industry context. a quantitative causal research design was employed to analyze the relationships between variables. the population consisted of restaurant customers, with a purposive sampling method applied. data were collected using a structured likert-scale questionnaire and analyzed through structural equation modeling (sem) using partial least square (pls). results indicate that sensory experience has a significant positive effect on customer satisfaction, while affective experience and intellectual experience do not show significant impacts. customer satisfaction strongly influences revisit intention, whereas perceived value does not have a direct significant effect. these findings offer insights for restaurant practitioners in designing effective customer experience strategies to enhance loyalty and retention