Evaluasi implementasi core tax untuk meningkatkan kepatuhan wajib pajak dari perspektif pemangku kepentingan
Subyek : Taxpayer compliance;Coretax - implementation
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2026
Pembimbing 1 : Nurhastuty Kesumo Wardhani
Kata Kunci : evaluation, core tax, compliance
Status Posting : Published
Status : Lengkap
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2026_TS_MAK_123012401012_Halaman-Judul.pdf | 12 | |
| 2. | 2026_TS_MAK_123012401012_Surat-Pernyataan-Revisi-Terakhir.pdf | 1 | |
| 3. | 2026_TS_MAK_123012401012_Surat-Hasil-Similaritas.pdf | 1 | |
| 4. | 2026_TS_MAK_123012401012_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
| 5. | 2026_TS_MAK_123012401012_Lembar-Pengesahan.pdf | 4 | |
| 6. | 2026_TS_MAK_123012401012_Pernyataan-Orisinalitas.pdf | 1 | |
| 7. | 2026_TS_MAK_123012401012_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | 1 | |
| 8. | 2026_TS_MAK_123012401012_Bab-1.pdf | 9 | |
| 9. | 2026_TS_MAK_123012401012_Bab-2.pdf | 18 |
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| 10. | 2026_TS_MAK_123012401012_Bab-3.pdf | 24 |
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| 11. | 2026_TS_MAK_123012401012_Bab-4.pdf | 21 |
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| 12. | 2026_TS_MAK_123012401012_Bab-5.pdf | 4 | |
| 13. | 2026_TS_MAK_123012401012_Daftar-Pustaka.pdf | 4 | |
| 14. | 2026_TS_MAK_123012401012_Lampiran.pdf | 46 |
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P Penelitian ini bertujuan untuk mengevaluasi implementasi core tax dalam upaya meningkatkan kepatuhan wajib pajak. fokus utama penelitian adalah menganalisis persepsi pemangku kepentingan terkait efektivitas dan efisiensi sistem, dampak fitur otomatisasi terhadap perilaku kepatuhan, serta merumuskan strategi perbaikan di masa transisi. penelitian ini menggunakan pendekatan kualitatif dengan metode thematic analysis. pengumpulan data dilakukan melalui wawancara mendalam terhadap tiga kelompok pemangku kepentingan strategis, yaitu konsultan pajak, tax division perusahaan, dan pegawai djp. hasil penelitian menunjukkan implementasi coretax secara efisiensi, sistem dinilai sukses dalam memangkas beban administrasi dan mempercepat proses bisnis. namun, secara efektivitas, persepsi pemangku kepentingan masih negatif akibat rendahnya indikator kesiapan sistem, pelayanan, dan fitur yang berada di bawah rata-rata. dari sisi perilaku, coretax berhasil mendorong transisi ke arah kepatuhan sukarela berbasis digital karena kemudahan akses dan integrasi data. meskipun sikap pengguna sangat positif, hambatan utama transisi terletak pada kendala sistem dan minimnya pelatihan sdm. strategi mitigasi harus memprioritaskan stabilitas infrastruktur it dan pemerataan pelatihan untuk mengonversi niat baik pengguna menjadi perilaku kepatuhan nyata serta menjamin keberlanjutan sistem.
T This study aims to evaluate the implementation of the core tax in enhancing taxpayer compliance. the primary focus is to analyze stakeholder perceptions regarding system effectiveness and efficiency, the impact of automation features on compliance behavior, and to formulate improvement strategies during the transition period. using a qualitative approach with thematic analysis, data were gathered through in-depth interviews with three strategic stakeholder groups: tax consultants, corporate tax divisions, and directorate general of taxes (dgt) officials. the results indicate that while coretax is deemed successful in terms of efficiency specifically in reducing administrative burdens and accelerating business processes stakeholder perceptions regarding its effectiveness remain negative due to suboptimal system readiness, service quality, and feature performance. in terms of behavior, coretax has successfully driven a transition toward digital-based voluntary compliance, facilitated by ease of access and data integration. however, despite a highly positive attitude from users, the main transition barriers stem from technical system constraints and insufficient human resource training. this study concludes that mitigation strategies must prioritize it infrastructure stability and comprehensive training to convert user intent into actual compliance behavior and ensure long-term system sustainability.